If you are unsatisfied with your purchase we are happy to accomadate a return within 14 days.
We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewelry to alexaileenjewelry@gmail.com to discuss possible options. Repairs will not be accepted after 365 days of its original order date.
Please follow our care guide for long lasting jewelry. Each piece is unique and handmade and should be treated with care.
Please note customers will not be refunded for initial shipping costs and are responsible for all related shipping fee’s for their return. We regret that we cannot be held responsible for anything lost or damaged in transit.


Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.

Faulty Items

If you are returning an item for refund or repair, the item MUST be returned in either the original packaging or in a hard case to prevent crushing whilst in the post.
Repairs will not be accepted after 365 days of its original order date.
Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced.
Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.


If you want to exchange a piece please e-mail alexaileenjewelry@gmail.com for an exchange form within 14 days from purchase. Please note, we don’t cover shipping costs for exchange orders.

Care guide

We recommend removing your jewelry when bathing in freshwater, sea water and chlorinated water. Avoid spraying perfumes or applying creams directly to the jewelry. Store jewelry in a dry space to ensure longevity.
Protect your jewelry by individually storing each piece in a pouch or so? material to help avoid breakage or scratching. Always pack your jewelry with care.
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